To deal with difficult people, one has to open one's heart to them.
      
						Difficult people can be found round the breakfast table just as much as in a factory, or in a region in conflict. The key is to listen to the other person and open your heart to them. And change in a difficult relationship can start with me.
Lydspråk
										English
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Type foredrag
											
										År
										
													1977
												
											Opptaksdato
										Reference number
										
													S07408
												
											Opptakslengde
										
													01:07:00
												
											Opphavsrett
										
									Fysisk beliggenhet
											
										Publiseringstillatelse
											
											Publiseringstillatelsen refererer til FANWs rettigheter til å publisere hele lydopptaket av dette innslaget på dette nettstedet.